Cancellation & Refund Policy
Last updated: October 5, 2026
How to cancel
Subscriptions to appraise-assist are offered through Stripe. Once you subscribe, you can cancel yourself, at any time — the "Cancel or manage your subscription" link on appraise-assist.com opens Stripe's secure billing portal. You do not need to contact us, and we do not require you to give a reason.
Cancelling takes effect at the end of your current paid month. You keep access until then — we don't cut you off early just because you cancelled.
The short version
- Cancel yourself, anytime, from the subscription link on appraise-assist.com. No call, no email required.
- You keep access through the end of the month you already paid for.
- Haven't been onboarded yet? Ask and we'll refund you in full. ("Onboarded" means we've emailed you your connection details — see Section 2.1.)
- We billed you by mistake? We always refund billing errors.
- Any other refund request after onboarding is handled at our discretion.
- Refunds go back to the card or account you paid with, through Stripe.
- We'll give you notice before the price changes.
- Your files live in your own folder — on your computer or in your connected Drive — not on our servers once a call ends. Cancelling closes your account's access to our tool library; it does not by itself delete your account information.
1. When cancellation takes effect
appraise-assist is billed monthly, in advance, at $20 per month (US dollars), through Stripe. When you cancel through the subscription link on appraise-assist.com, your subscription stops renewing but does not end immediately: you keep full access for the rest of the month you already paid for, and your account will not be charged again after that.
2. Refunds
2.1 Before we've onboarded you
"Onboarded" means we have emailed you your connection details for mcp.appraise-assist.com. If we have not yet onboarded you, you can ask for a full refund, no questions asked, for any reason.
2.2 Billing errors
If we charged you in error — the wrong amount, a duplicate charge, a charge after you had already cancelled — we will always refund it. Tell us what happened and we'll fix it.
2.3 Other refund requests, after onboarding
Once you've been onboarded, refund requests that aren't billing errors are handled at our discretion, case by case. We don't promise a refund in every case, but you're welcome to ask — email us and tell us what happened.
2.4 How to request a refund
Email admin@appraise-assist.com with your account email and the reason for the request. We'll respond and let you know the outcome.
2.5 How refunds are paid
Any refund we approve is returned to the original payment method through Stripe, the same way the charge was made. We don't pay refunds by any other method. Once we approve a refund, we issue it through Stripe; how long it takes to appear on your statement depends on your bank or card issuer, not on us.
3. Price changes
appraise-assist is currently priced at $20 per month per appraiser as part of early access (one subscription per person, each signing in with their own account). If we ever discontinue the service, we'll stop renewals and keep it available to you through the end of your paid period. If we change the price, we'll give you notice before it applies to your next billing period, so a price change never applies retroactively to a month you've already been charged for.
4. Failed payments
If a monthly payment fails — an expired card, insufficient funds, a bank decline — Stripe may retry the payment, and your access may be paused until the payment succeeds or you update your payment method. Cancelling, as described above, is always available to you independent of payment status.
5. What happens to your data when you cancel
Not much changes on our end, because we don't hold copies of your files to begin with. appraise-assist processes your MLS exports, orders, workfiles, photos, reports, and export files only for the duration of each call that needs them, and keeps nothing afterward — they live in your own folder, on your computer or in your connected Drive, before, during, and after you cancel. There is nothing of that kind for us to delete, return, or export to you.
What we close when you cancel is your account's access to the tool library service (mcp.appraise-assist.com) — the scripted steps, rules, playbooks, and checklists appraise-assist provides. Because your files are on your own machine or your own Drive folder, a cancelled or paused subscription never locks you out of your own work; it only stops your assistant from fetching new steps from our tool library.
Cancelling stops billing and access; it does not by itself delete your account information. To delete it, email us (see our Privacy Policy, Section 12). What our servers do hold — your sign-in information, your place on the beta/waitlist list if applicable, request and security logs, and your subscription and billing status — is described in our Privacy Policy and Data & Personal Information Handling pages, linked below.
If we end your access for a violation of our Acceptable Use Policy, no refund is owed for the remainder of the month.
6. Questions
Email admin@appraise-assist.com with any question about cancelling, billing, or refunds, and we'll get back to you.